Many, many, Android buyers are the kinds of users who got their phone via a “buy one, get one free” campaign. Which means they were handed an Android device. They didn’t go out and seek one specifically. Sure, that’s a sale, technically, but it doesn’t breed a devoted user base who actually cares enough to use the phone to its full potential. And it certainly doesn’t inspire people to buy Android again and again and again.
I wouldn’t be surprised if a large number of Android phone owners didn’t even know that they have an Android phone. Many of these models are certainly not marketed that way.
With the iPhone and the iPad, people go out of their way to pay more for the device. And Apple does a great job of inspiring the public to do more with their devices. So users of Apple devices are going to use more of the features more often. And they are going to continue to be Apple users forever.
Google, in essence, is not appealing to the prize demographic with Android. Certain models like the Droid, the Incredible, and the Nexus One attract more savvy, discerning users, sure. But the bulk of the current user base are the same people who up until a year ago owned a simple feature phone, and weren’t all that unhappy about it. They don’t care about browsing from a mobile device. They just take whatever the guy at Verizon hands them.
Apple’s approach is literally changing the way people use phones. Android is just trying to get as many phones to market as possible. Very different end goals here.