Dear Blizzard Entertainment:
You make really cool games. I’ve enjoyed playing all three iterations of Diablo on my various Macs over the years.
But your account security nonsense is completely out of hand.
I’m sitting in a coffee shop on a rare slow morning, and I really feel like playing a little Diablo III right now, since I haven’t gotten much time to play in months, and I kinda want to blow off some steam after what’s been a pretty stressful few weeks of work and other various life activities. I’m not a huge gamer, or anything, but slashing monsters in dungeons sounds like a bit of fun right about now.
Instead of slashing monsters, though, I’m writing a blog post. Because you suck.
Simply logging into my account (with the correct password by the way) should not have been considered “suspicious activity.” That’s, in fact, expected behavior. I bought the game, and occasionally I might want to play it. Just because I’m on a different network than I was last time, that doesn’t mean I’m a malicious user, or some sort of bot out to destroy the server.
You see, Blizzard, a few years back, the laptop was invented. And people tend to take their laptops to coffee shops, relatives’ houses, foreign countries, etc. Laptops will be connected to different networks all the time. This is not suspect. It’s, again, expected behavior. It’s why we buy laptops.
I appreciate that you’re in a neverending battle with the assholes who make everything suck by hacking and creating havoc all over your servers. I know somewhere in your misguided mind you think you’re actually protecting me with these layers of security insanity.
But you’re not going to beat them by ruining my day. If you can’t figure out how to keep them out while keeping me in, well, then you’ve got to try harder. You’re failing.
Repeat after me: treating paying customers like criminals is never a good idea. Any idea your security experts bring to the table that involves making my life less convenient is an instant fail. Go back to the drawing board and start again.
Oh, and by the way, lest you think I’m just whining, that I shoud have just reset my password, unlocked my account, and got back to slashing and looting: I’ve tried resetting my password a dozen times now, and I keep getting the same error message.
The least you can do is make sure the process of unlocking my account actually, you know, works.
