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Linking to Subscription Management Settings

One common argument I hear from the Apple community against subscriptions is that most customers don’t know how to manage their subscription settings. It’s difficult, they say, to explain in a customer support interaction how a customer can cancel or alter a subscription. And because customers are confused about how to cancel or manage subscriptions, many customers may be afraid to start an auto-renewing subscription in the first place.

These are fair points. I definitely agree Apple could do a better job of exposing subscription management settings in iTunes. Oddly, the subscription management page can be found (with some effort) in the App Store app, in the iTunes Store app, and also in the Settings app, which adds to the confusion.[1] As you can reach the same subscription page from multiple places, there’s no single definitive set of instructions we all use.

No wonder customers and Apple pundits get confused.

If Apple were to place the link to subscription management somewhere more obvious in the Settings app, perhaps under the iTunes & App Store section—or better yet, right in the top-line Apple ID, iCloud, iTunes & App Store—that would be a big improvement. Adding an easier-to-find link in the iTunes Store and App Store apps would also be welcome.

Fortunately, developers can help make finding subscription settings easier, too.

Just in case some folks are unaware, and for those who have argued that developers should be able to provide a way to manage subscription settings from within their apps, I wanted to point out that developers, can, at least, provide a direct link to their customers’ subscription management settings. Your customers can manage their subscription to your app from your app, as long as you provide them with this link.[2]

The more places this link is made available, the faster we can overcome any customer fears of not being able to find subscription settings.

I did a quick check, and just about all the apps to which I currently subscribe (including Castro, Weather Up, GifWrapped, Ulysses, Carrot Weather, Drafts—just to name a few) provide a quick link within their own settings pages that takes you to the iTunes subscription management page. So good devs, at least, seem to be doing the right thing. (Surprise, surprise.) Unless you are actively trying to discourage your customers from finding a way to unsubscribe from your app (Don’t be that dev.) there’s no excuse not to make this link an easy tap within your own application.[3]

When I approached placing this link in RECaf, I decided I’d make it a top-line item in the More tab. Since I had a More tab for miscellaneous items, and subscription status is not technically an app setting, I figured it made sense to put subscription status right there at the top level. You could argue that more customers will expect it to be inside app settings, since that’s where a lot of developers put this link.

Feel free to find a place where it makes the most sense for your app.


Tap on the subscription status cell, and RECaf will take you to the appropriate place in the iTunes Store app to manage your subscriptions.

To make things easy for these sorts of links, I like to create a quick extension on UIApplication. That way, I avoid repeating a lot of code if I need to link from more than one place in the app.

extension UIApplication {
    class func openAppSettings() {
        guard let url = URL(string: self.openSettingsURLString) else { return }, options: [:], completionHandler: nil)
    class func openSubscriptionManagement() {
        guard let url = URL(string: "itms://") else { return }, options: [:], completionHandler: nil)

With this extension in place, wherever I want to link to the subscription page, I just call UIApplication.openSubscriptionManagement() and the app does the right thing.[4]

Note, my URL uses itms://, which will pop customers directly to the iTunes Store app, bypassing the need to first bounce to Safari.[5] It’s also not app-specific. That exact generic link will go to the correct place in iTunes Store from any app.

There may be a better way to code a quick link to the subscription management page. Feel free to let me know. But the point is, there’s no reason your customers should need to contact you to find this link, if you put it somewhere obvious enough. And even if they do contact you, you should be able to point them to a button within your own app, rather than having to walk them through several steps in Settings, App Store, or iTunes Store.

The more apps provide this link to the management page, the faster the argument that subscriptions are too hard to manage becomes moot.

And Apple, if you’re listening, take a look at my suggestions above for making it easier to find subscription management elsewhere in the system. Also, adding a static variable on UIApplication, or wherever you feel it would be appropriate, (something like UIApplication.openSubscriptionManagementSettingsURLString, perhaps?) would go a long way to making it even easier for devs to provide a link without having to worry about the URL changing in the future.

  1. As with so many App Store oddities, this is likely a byproduct of App Store being duct-taped onto iTunes. Subscription management is actually just a web page, really, which is why you can find it in either app. Both apps are presenting a web view of the same url: Type that in Safari, even on a Mac, and you’ll be sent to the same place in iTunes. ↩︎

  2. They will still get bounced out of the app, but the process is pretty obvious once they reach that main subscription management page. ↩︎

  3. I’d love to see Apple require this link to be present in our apps. It would be one more item for the App Review team to check, but it would go a long way to help curb scam apps that trick you into signing up and then leave you with no obvious way to unsubscribe. ↩︎

  4. The first function in that extension openAppSettings() is another good one for giving your customers one-tap access to the Settings page that’s usually found in the long list of third-party apps in the Settings app. This is a great way to provide quick access to Siri shortcut settings, notification settings, background app refresh, and so on. Don’t make your customers scroll through that super-long list of third-party apps in Settings just to find this stuff. ↩︎

  5. I’ve noticed a lot of the apps to which I subscribe use https://, which is fine. You still get to the right place eventually. But eliminating that middle Safari redirect is not only more convenient; it also makes it a simple matter to switch right back to your app when the customer is done. ↩︎

New iPad Pro 11-inch: First Impressions

I was all set to go on a weeklong trip out of the country just one day after the new iPads became available. It was as if Apple knew I was leaving town and rushed it out on a Wednesday instead of the usual Friday.

Now that I’m back, some initial thoughts, in no particular order:

  • I went with the 11-inch model. As I’ve said in the past, this is purely a personal decision. There is no right answer to which iPad size is best. I’ve owned literally every size iPad screen Apple has ever offered. For me, last year’s 10.5-inch (now stretched to 11) is the one. As a bonus, it still fits inside my Waterfield Designs AirCaddy travel case. The 12.9, despite being smaller this year thanks to shrunken bezels, is still a bit large to fit into my current carrying case lineup. But I totally get why others want the larger screen. I still think Apple will make an even bigger iPad eventually.
  • This is the best-looking iPad to date. I probably should have gone with silver this time around, since it still has the black bezel. But I ordered the Space Gray out of habit. No regrets. But now I’m craving a matching Space Gray Magic Keyboard.
  • I went with 256 GB. I will eventually want more storage, but for now, I can load up quite a bit of media while traveling without filling the device. I don’t sync music to it, since I always have my iPhone handy for music listening. Once I start Photoshopping next year I may wish I had more storage, but I’ll cross that bridge with my next iPad.
  • Once again I went with cellular. I can’t recommend this enough. T-mobile offers me 5 GB of data that I can use over a span of 6 months for only $10. No commitment. No recurring fees. Use it until I run out. Buy more as needed. If someone offered me this on my Watch, I’d actually pay for data on my Watch. Most of the time, I’m on WiFi. For those few times I’m not, though, having cellular kicks the ever living crap out of trying to tether, draining my phone battery, and so on.
  • I love the new Pencil. It’s smaller. The magnet is clever and way more convenient for charging. I never lost the cap on my old Pencil, but I certainly came close a few times. Glad to see it gone. I will still likely use the Pencil less often than I should.[1]
  • I wish Apple made a Smart Cover for this new iPad. Instead they went with a two-sided folio. Not for me.
  • I never get the Smart Keyboard with my iPads. I hate the feel of those keys about as much as many developers seem to hate the new generation of MacBook Pro keyboards. To each their own.
  • The squared-off sides: Oh man, do I love the way the sides of this new iPad feel. Some people call it “retro” to the iPhone 4 or 5. Fine. As far as I’m concerned, squared off sides are better. The tapering gives the illusion of a thinner device, but once you’ve reached peak thinness, there are many advantages to a squared off edge. (Pencil charging, for one.) I can’t wait until the iPhones go back to squared off edges.[2] I think this is the future, not the past.
  • Face ID: I was right to be scared of the camera being on the “short” portrait side of the device. Whenever I’m holding the iPad in Landscape (just about 100% of the time) my thumb is covering the camera. I tend to hold the device in my left hand and use my right to “swipe up” to unlock. But because I’ve always wanted the home button on that right side as well, I tend to hold the device with the camera on the left side. (Apple clearly figures this as the “normal” landscape orientation as well, since they set the pencil charging magnet along the top edge when you hold it this way. That means despite taking a hand off the device to unlock, it’s always the “wrong” hand for me. Thus, I get the dreaded “Camera covered” message about 70% of the time when I am unlocking.[3] As I wrote earlier, this could be completely avoided if the camera were on one of the longer landscape sides of the device. But who knows? Maybe there’s some engineering reason that couldn’t be done. Suffice it to say, this is my only true complaint about this new iPad. It’s annoying as hell, in fact. But I will learn to swipe to unlock with my left hand, hold the device with the camera on the right (which will put my Pencil under the device), or just reposition my thumbs somehow. I’ll get over it.
  • The home indicator. My friend Alec Pulianas pointed this out, and he’s absolutely right: There’s really no need for a permanent home indicator on this iPad. The behavior has not changed for swiping up since iOS 11 last year. People have had a year to “figure out” how to go home with the iPhone X. Sure, turn the indicator on for the first few days for new customers, but it should disappear after that. The graphic only gets in the way for most apps. I hope Apple is considering this UI affordance a temporary thing.
  • It’s taking longer than it should for some apps to be updated to support the new screen aspect ratio. I’m not talking about indie apps made by developers who are working their butts off. I’m talking about Netflix (Took almost a week.) HBO. (Still not updated as of this writing.) Apps with large teams who, let’s be honest, had more than a year to prepare for the removal of the home button. Watching letter boxed video inside a pillar boxed app is far from ideal.
  • I didn’t think much of the switch to USB-C at first, but the benefits are slowly sinking in. I’m charging my nearly dead iPhone as I write this with my iPad. Sounds silly, but in a pinch, it’s turning out to be a very handy feature. I doubt I’ll be connecting to an external screen anytime soon. But I’m glad that’s now available to video editors, etc. Eventually, I have to think the Files app will get external drive support, which will be awesome. More accessories will work with either Mac or iPad. I think this is one of those changes that will take some time to sort out but eventually will be a “how did we ever live without that?” type of thing. Not sure if it makes sense for iPhone, but I’d be happy to see that happen as well. I wouldn’t be surprised or disappointed either way.
  • Being able to travel with just my laptop charger and give it double duty for charging iPad as well is quite nice. I will probably never need a second charger for this iPad.
  • Speed: I’ve never thought any iPad I’ve owned is slow. Then again, why not push the state of the art forward? I’m happy these iPads are getting faster, support more storage and RAM, and are generally kicking the ass of laptops the world over. This is what Apple does. I know some have suggested the RAM is overkill, but when I think of apps like Final Cut Pro X, Logic, and other “pro” apps people complain about not existing for iPad, the one thing those apps need that current iPads don’t have yet is tons of RAM. (Have you ever loaded a set of virtual instruments into Main Stage?) I say bring on more and more speed and RAM until it becomes physically impossible to add more. Here’s the thing: an iPad is in no way a “lesser” device from a hardware standpoint. Which means it doesn’t need to be any lesser from a software standpoint, either.
  • Speaking of software: Yes, iOS needs more iPad-only features. Apple is still paying for the mistake of encouraging “Universal” apps for iPad back in the day. I wrote about all that years ago, so I won’t go into it again. I do think starting simple with iPhone’s OS and getting more complex over time was the right move. It’s taking longer than any of us would like, but I’m optimistic about iOS 13 next June. Will they fork iOS into an iPadOS eventually? Maybe. Not sure it’s necessary, though. Just keep adding iPad specific features where appropriate, and share with iPhone when that makes sense. I don’t think maintaining yet another full operating system is going to be a net gain.
  • More on software: Apps. Pro apps. Whatever that means. They exist. More will exist. All I can say is when they come, be willing to pay for them. And for my friends making those apps: be willing to charge for them. I’ll be using Photoshop on my iPad a year from now. I can’t imagine XD won’t follow soon after. At that point, I’ll be able to do almost all my design work on iPad. If you have design apps now that are Mac only and you don’t have an iOS road map, you’re as good as dead to me in a few years.[4] How long before I can say the same for most of my development work?[5] And once apps like Photoshop appear, look for the gaps in the surrounding ecosystem. I’d love to see Adobe bring something akin to its plugin architecture to iPad. That may take some cooperation from Apple, but it could spark an entirely new market for third parties on iOS. The future is looking bright.
  • And that brings me to my final point. iPad has been my favorite Apple device for a long time now. This new edition only strengthens my feeling. I am newly inspired to write apps for this machine. I want to use it more than I already do. It doesn’t have to replace my laptop. It needs to expand my current concept of how and where I use computing devices. And that’s been steadily happening since the first iPad was released in 2010.

Congrats to the entire team who worked on these new iPads. They are truly remarkable.

  1. I keep hoping the Pencil will inspire me to learn to draw better, but I still haven’t committed to it. ↩︎

  2. The taper is, by definition, a compromise. Retaining a pure rectangular shape is more honest, if you’ll permit me some design-snob terminology. ↩︎

  3. Oddly enough, I even get this message sometimes when my hand is nowhere near the camera. I figure this is a bug that will eventually get worked out, though. ↩︎

  4. That CC subscription keeps getting more valuable over time. Still my favorite bill to pay every month. ↩︎

  5. I’m not just talking about Xcode here. Panic’s Coda and Prompt already get me a good part of the way there on the web front. There are lots of other good code tools out there, too. ↩︎

Not a Prediction

Okay: Crazy designer ideas time. Bear with me. This is not a prediction of what may or may not happen at tomorrow’s Apple event. Just a thought that’s been rattling in my brain for the past few months.

Have an iPad handy? Great. If not, use your imagination.

Pick up the iPad and hold it as you normally would in landscape orientation. Where are your hands? If you’re anything like me, one of your thumbs is roughly on top of the home button, and the other one is just about covering the selfie camera. Hands are basically in the middle of the device, in other words.

Now, hold the iPad in portrait mode. Where are your hands? Chances are, your hands are towards the bottom of the device, not the middle. Your thumbs are not covering the center of either long side of the device.

Is it me, or is this an argument for Apple putting the Face ID sensor array on one of the longer, landscape sides of the device?

Now, there may be some perfectly logistical, engineering reason why the selfie cam/sensor array needs to stay on the short side of the device. This is why I’m not making any predictions here. But if it isn’t physically difficult or impossible to put the array on the longer side, I think Apple would and should put it there. Otherwise, forget whether or not Face ID can work in landscape or portrait. We may have to take one hand off the device every time we need to authenticate when we are holding in landscape, anyway. Which would not be ideal.

Ever since the 10.5-inch iPad Pro was released, with it’s slightly longer aspect ratio, I’ve used my iPad in portrait mode approximately 0% of the time. It’s just awkward to hold that iPad in portrait, because of its elongated geometry. Positioning the sensor array at the “top” of that orientation makes no sense from a design standpoint, as it optimizes for an edge case, rather than what I’m guessing is “normal” use for most people. (Again, assuming that engineering challenges don’t make this a moot argument.)

On the other hand, if the sensor array were on one of the long edges of the device, Face ID would work just fine in either orientation for most people, as your hands would never be covering the array regardless of how you hold it.

Just a thought. I’m sure I’ll be proven wrong tomorrow. But I couldn’t let this thought go without at least documenting it.

RECaf 1.1 - With Some New Siri Shortcuts

RECaf version 1.1 is making its way to the App Store today. In addition to some minor bug fixes, this version adds some cool new Siri Shortcuts that make it easy to quickly check on your day’s logging. You can customize the phrase to invoke these to anything you like, of course. They will also work on your HomePod if you have one, which is really cool.

I've found these extra Shortcuts very handy for checking in on my current intake, and when deciding if I really should have that one more Cold Brew in the late afternoon.

You can set up these Shortcuts by going to the History Tab and tapping on the microphone at the top of the screen.

Today Counts

Siri will give you a count of how many items and milligrams of caffeine you’ve logged thus far today.

Elapsed Time

Siri will let you know how long it’s been since your last log entry. If it’s been over ten hours, it’ll also let you know that you are likely no longer under the influence of any caffeine in your system.

Siri will let you know how today compares with the rolling 30-day average that you’ve been logging. If you’ve only started logging recently, of course, your 30-day average is going to be quite low for a while. Once you have a month’s worth of data under your belt, you’ll get a good picture of how today stacks up against your recent days.

RECaf is available now on the App Store. A 14-day free trial is available if you want to try it out.

A Fresh Start

It’s telling that of all the watch faces Apple has shipped since, only the Explorer is anywhere near the same quality of that original batch. All the others are either derivatives of the originals (e.g. Toy Story, Minnie Mouse, Timelapse), obvious examples of engineering over design (Siri, Activity), or complete WTF? (Kaleidoscope).

(Me, back in April of this year.)

I’m happy to see renewed interest in Apple’s watch face design lately. Awesome as everything else in watchOS 5 is, this year’s face additions didn’t change my thoughts on the subject from back in April. Despite loving my new Series 4, I find myself falling back on good old Simple and Chronograph more often than not.

Maybe a little less pyrotechnics, and a little more horology would be a good start.

All kidding aside, I don’t mean to suggest this is an easy problem. And it is worth noting that compared to the competition, Apple is still way ahead.[1]

There seem to be two competing needs for a modern watch face. On one hand, you have people who want beautiful, elegant designs with excellent readability. They want their watch face to look good, in other words. On the other hand, you have people who want to pack as much information into their watch face as possible via more and more powerful complications.

You’re never going to please both groups with one face.

Heck, I even find myself sometimes wanting to get more complications onto a face, even at the cost of aesthetics. So maybe it’s more accurate to say there’s no one face that can please anyone, let alone everyone.

Good thing for Apple, there’s no reason one face needs to satisfy all our needs. Just as the lack of plastic keyboard freed up the iPhone to provide a blank canvas for each app, Apple Watch has a similar chameleon-like capability.

I change my watch face as often as I change my watch bands, which is just about every day. More often, even. The versatility of the bands and styles of faces is part of the appeal of the device. This is in stark contrast to the user interfaces of any other Apple device, which each have one distinct look and feel.[2]

In the morning, you can have an information-heavy face showing you all the data you need for your health. In the evening, you can have a stark face that shows nothing but the time.

There are faces I only use with certain bands, too. You probably don’t want to pair Mickey Mouse with a link bracelet, after all.

The original watch face designs reflect an understanding of this need for variety. Each face was crafted carefully, by designers who had spent a great deal of effort learning about the history of timepiece design. The variety reflected the varying needs of not only different people, but different moods and situations. And the designs were steeped in tradition.

Complications were first-party only, few, and rather simple. Which is why so many of those faces didn’t even include any complications or had only one complication slot.

Life was much simpler back in 2014.

The faces that have come since are, as I pointed out in April, derivative of one or two of the original designs. The same hands, with various different backgrounds. Or, in the case of the Siri watch face, great tech demos that nevertheless look less than desirable.

Even the latest Infographic faces on the Series 4 watches are just less-attractive variations of Modular and and Simple.

Meanwhile, in the intervening years since those original designs, as complications became the primary way people get information from their apps, the demand for more and more complications—and more capabilities for those complications—grew. So with some faces, Apple is trying to pack in more and more of this complexity. The result, as with the Siri face, is less than desirable. Overloaded with color and text running in various directions, these faces match almost no band, and they make reading anything an exercise in distraction. I’ve tried for several days now to make either Infographic face look good to my eyes, and I’ve given up. The garish colors are just too much to bear. Even if I leave half the slots empty, there’s just too much to look at in one glance.

At the other end of the spectrum, you have new watch faces that are simply animated backgrounds of different varieties. Most of these offer few, if any complications. Sometimes for no good reason. They end up being novelties you try out for a few hours at most. But they aren’t really useful, ultimately. Some, such as Fire and Water, or Vapor, actually make it difficult to tell the time.[3]

So what can Apple do here? It’s not as if people are going to start demanding less power in their watch face. But I think Apple can certainly rise to the challenge of making new faces that balance elegance with capability. They just need to invest time and effort on the endeavor. Leave the current faces as they are, and bring in some fresh ideas, so they can design new faces in the spirit of what Apple Watch has become, rather than continuing to staple new functionality onto older designs that represent the limitations of five years ago.

Find some of the best mechanical watch face designers in the industry, bring them in house, and lock them in a room until next summer with the rest of Apple’s interface design team. I really think a fresh start is all they need.

Apple Watch Series 4 is a huge step up, in terms of a device that looks and feels more like jewelry than a computer on your wrist. Now the face(s) just need to catch up.

  1. If other smartwatches are the competition, that is. I don’t think they are. ↩︎

  2. It only makes sense, then, that this is a greater challenge requiring a greater effort to get right. And it’s an even stronger argument for why Apple should never allow third parties into this arena. ↩︎

  3. And don’t get me started with Kaleidoscope. I’m still trying to forget that one exists. ↩︎