Telling me that Starbucks is a Trustable Experience is a Lousy Way to Convince me of Something
Josh Lehman: ‘Stop Using the Cup of Coffee vs. $0.99 App Analogy’: If Starbucks gave out free coffee every day there would be mile-long lines at the drive thru. If the free coffee was anywhere close to as good as their paid stuff people would abandon the paid en masse. Some would pay maybe because they felt bad, as a freeloader. Others would pay because they preferred the options available to them in the paid column vs. the free. Now imagine the free selection at starbucks was nearly as…