How to Treat a Customer

I really can’t say enough about how awesome Baratza is as a company. I’ve had my Virtuoso grinder for more than five years. Up until recently, I’ve only ever had to replace the occasional $5 part once or twice. (They have detailed videos and instructions on how to purchase spare parts and make the repairs yourself for the most common issues.) That’s not bad, considering how much wear and tear is involved in the grinding of coffee beans. A few weeks ago, however, I finally ran…