On Intentional Subscriptions

There is a concept in user interface design called the Principle of Least Surprise, where you want to design systems in such a way that they surprise their users least. I think a similar concept applies to subscription pricing. The ideal (from a user friendliness perspective, not best business perspective) system for customer subscriptions should never surprise the customer with a charge. The customer should always be happy to see a charge appear on their credit card. In other words, their subscription payments should always be Intentional.via David Smith…

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Linking to Subscription Management Settings

One common argument I hear from the Apple community against subscriptions is that most customers don’t know how to manage their subscription settings. It’s difficult, they say, to explain in a customer support interaction how a customer can cancel or alter a subscription. And because customers are confused about how to cancel or manage subscriptions, many customers may be afraid to start an auto-renewing subscription in the first place. These are fair points. I definitely agree Apple could do a better job of exposing subscription management settings in…

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