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Buzzkill

I’m glad that Google is taking another step into the social networking arena with its new Buzz product. But like Wave, Buzz has the problem of having to convince people it needs to exist.

My biggest problem with Buzz is the same as it is with Wave: Google continues to assume that most people spend all their time in a browser. Even worse, for Buzz you specifically need to be logged into your Gmail page.

I have a Gmail account. I only use it on rare occasions and so that I can have access to other Google services. I get my Gmail the way I get all my email, in Apple’s OS X Mail application. I NEVER go to my Gmail web page in a browser, unless I have to for some reason. Why would I want to look at ads while reading my email? And why would I want to have to continually log into a web site to see if I have a new email, when the standalone app informs ME via a notification when I have new mail?

For that reason alone, I’m extremely unlikely to check in with my Buzz updates. The only Google page I go to on a regular basis in the browser is my Google Reader page, because RSS is the one service that truly belongs in a browser. Oddly enough, though I have access to Buzz from my Google Reader page on my iPhone, that same functionality does not appear on my desktop Safari Google Reader page. Integrate Buzz into the Reader page on the desktop, and there’s a chance I might start using it. As long as it’s trapped inside the Gmail browser, it’s a non-starter for me.

Ultimately, Buzz isn’t going anywhere without both true integration with and true differentiation from Facebook and Twitter. That, plus some sort of standalone application.

A lesson in Customer Service: Waterfield Designs (@SFBags)

Good customer service is about as common as snow in San Francisco. Quality products are even more rare.

Waterfield Designs delivers both, and much more. I can’t say enough about how great my experience with this company has been. They respond quickly to questions. They ship promptly after ordering. They get the order right. And they design a top-notch product.

Everything they make is made in San Francisco, not a sweat shop in China. And all of the products are designed with intelligence, thoughtfulness, and an obvious passion for creating a truly useful product.

Believe me when I tell you, the pictures on the web site don’t even begin to describe how stylish and well-made these bags are in reality. 
This company, in essence, is the Apple of laptop bags and travel cases. 

Like Apple, Waterfield sometimes gets criticized for being too expensive. Anyone who buys quality bags will tell you that they are not.

[![Img_0661](http://posterous.com/getfile/files.posterous.com/jcieplinski/naESJ99bTdBsoDUGXYdnxdZpqfFZG6VEf7SJ2BtfjwiCL1dXGpn9yy36iWeW/IMG_0661.jpg.scaled.500.jpg)](http://posterous.com/getfile/files.posterous.com/jcieplinski/vMzlDndqYULZlSS8CWxzVl7TNTLfTJ5uilKoHdNlclthdbCCbQNMeMKUpGVd/IMG_0661.jpg.scaled.1000.jpg)
I wasn’t even buying this Vertigo for myself, but as soon as it arrived, I knew my next bag was going to be a Waterfield. 
It’s been a long time since I’ve been in the market for any kind of bag for myself. My Brenthaven laptop backpack has served me well for years now, and my older Brenthaven briefcase-style bag lasted several years before that. They’re great bags, and they’re not worn out. But now that I’m switching my Mac strategy from laptop only to an iMac/iPad combo, I’m going to need something smaller to carry my iPad and everyday items to and from work, the coffee shop, etc. 

I’ve preordered the iPad sleeve. Can’t wait until it comes in. Eventually, I’ll have to get myself a Personal Muzetto.

And no, I’m not getting paid to say all of this. I guess it’s silly to go on so much about a company that simply does what it’s supposed to do. But it’s just such a rare thing that you can’t help but be stunned by it when you see it.

Rumor: NBC is prepping a non-Flash version of Hulu for the iPad

> **Hulu is rumored to be working on an iPad-friendly version of its site which could be ready by the iPad’s March launch date.** > > According to *TechCrunch*, popular video site Hulu is [already at work](http://techcrunch.com/2010/02/10/hulu-ipad/) developing a way to deliver its content to the iPad platform outside of its normal Flash-based site. > > “The TV shows on Hulu would be perfect on the iPad. There is just one hitch: the iPad doesn’t support Flash, and all of Hulu’s videos currently run inside a Flash player,” states *TechCrunch*
via [appleinsider.com](http://www.appleinsider.com/articles/10/02/10/hulu_to_make_videos_available_on_ipad_without_flash_rumor.html)
This is just a rumor, and a rumor from TechCrunch, at that, but if true, this would be just about the final nail in the coffin for Flash on the iPhone/iPad, and perhaps in the long run Flash as a delivery method for video on the web in general.

As many have argued before me, and I will continue to argue until Flash is completely dead, Apple has no obligation to make Flash work on the iPhone/iPad platform. Content providers instead have an obligation to make their content available on the devices that people want to use. If you want customers, you don’t ignore your customers’ clearly stated preferences. Not if you want to stay in business.

If Apple had lost sales of the iPhone over the lack of Flash, it would have to change its policy. But that clearly hasn’t happened.

Waterfield @SFBags Vertigo arrived already, in just two days. Pictures don't do this thing justice.

[![Image](http://posterous.com/getfile/files.posterous.com/jcieplinski/ybfclztzDzopjAJbBfrtftqeoyvvGlJFwfgCJznexktJwlxbuzbCvwexBHIG/image.jpg.scaled500.jpg)](http://posterous.com/getfile/files.posterous.com/jcieplinski/ybfclztzDzopjAJbBfrtftqeoyvvGlJFwfgCJznexktJwlxbuzbCvwexBHIG/image.jpg.scaled1000.jpg)
via tweetie

iSuppli is certain that the iPad may be too expensive

> Apple’s ([AAPL](http://investing.businessweek.com/research/stocks/snapshot/snapshot.asp?symbol=AAPL)) iPad tablet computer, introduced Jan. 27, may have component costs of as little as $219.35, according to a preliminary estimate by market research firm iSuppli. > > Materials for the iPad, due to go on sale in March and April, include a multitouch-screen display that may cost about $80 and a $17 processor designed by Apple and manufactured by Samsung, according to El Segundo (Calif.)-based iSuppli. > > Even the lowest-priced iPad, with 16 gigabytes of memory and a retail price of $499, may be beyond the reach of some budget-conscious consumers, analysts have said. The relatively low price of the iPad’s materials gives Apple scope to reduce the retail price over time, iSuppli analyst Francis Sideco says. > > “There’s certainly a decent amount of headroom in there,” Sideco says. “If they had to reduce the retail price, they certainly could.”
via [businessweek.com](http://www.businessweek.com/technology/content/feb2010/tc2010029_588063.htm)
So the article starts off suggesting that the component costs for the iPad MAY be as little as $219. And that leads iSuppli to conclude that Apple CERTAINLY COULD reduce the price.

For starters, it’s important to note here that this is iSuppli’s “preliminary estimate” of component costs. In other words, they’re pulling numbers directly out of their asses, because they don’t have an iPad to analyze. For all they know, the iPad’s inside is made of pure gold. But that’s not going to stop them from putting a hard number on the cost of the product to Apple.

They’re literally playing a guessing game, and Business Week is publishing it as if it were real evidence.

Take the A4 processor, as just one example. iSuppli puts a price of $17 on that. Why? Because $17 sounds reasonable. The processor in the iPhone 3Gs is $14.46, which we know, because we can buy one from Samsung. So the A4 is probably just a little more expensive, right? Who knows?

Here’s an experiment. I’m going to give you $17, and you’re going to make a processor with it. You’re not going to buy one from someone, you’re going to design one of your own, as Apple did with the A4.

Done yet? No? Here’s a hint to get you started:

First, you’ll need the $278 million dollars Apple spent to buy PA Semi conductor. Then, you’re going to need to pay the six-figure salary of everyone you keep on that team for two years while they develop you a new processor. Pay them medical benefits, vacation time, etc. Pay the software developers who are going to work closely with the hardware team to make sure the thing is nice an optimized, and so on.

There’s a bit of overhead involved, you know?

At the end of the day, you may be able to make your SECOND chip for $17, but the first one is going to cost you hundreds of millions.

Even after iSuppli gets a real iPad and examines its components, and even if that raw estimate of component costs were relatively accurate (the preliminary one is pure speculation), there are a ton of other costs that go into any kind of business. You can’t continue to operate if you can’t turn a profit of some kind. Which means you have to charge significantly more for a product than what it costs you to make one.

The design, the testing, the software developers, the box, the labor for assembly, shipping, advertising, the receptionist at the front desk—these things cost real money, and they have to be factored into the purchase price.

What iSuppli is suggesting here is that Apple is being greedy, overcharging once again for their products. That’s an easy story to sell, because it fits in nicely with people’s pre-conceived notions about Apple as a brand. But that doesn’t make it true.

Business Week should know better, and it should have more respect for the intelligence of its readers.