Good customer service is about as common as snow in San Francisco. Quality products are even more rare.
Waterfield Designs delivers both, and much more. I can’t say enough about how great my experience with this company has been. They respond quickly to questions. They ship promptly after ordering. They get the order right. And they design a top-notch product.
Everything they make is made in San Francisco, not a sweat shop in China. And all of the products are designed with intelligence, thoughtfulness, and an obvious passion for creating a truly useful product.
Like Apple, Waterfield sometimes gets criticized for being too expensive. Anyone who buys quality bags will tell you that they are not.
And no, I’m not getting paid to say all of this. I guess it’s silly to go on so much about a company that simply does what it’s supposed to do. But it’s just such a rare thing that you can’t help but be stunned by it when you see it.